1. Introduction
Long Beach Concrete Leveling ("we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with and the choices you have.
By using our website or submitting a request, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit your information.
2. Information We Collect
Information you give us
When you request an estimate, fill out a contact form, call, text or email us, you may provide:
- Your name
- Phone number and email address
- Property address
- The service you are interested in and details about your concrete
- Your preferred way to be contacted
- Photos or other files you choose to send us
Information collected automatically
Like most websites, our site and hosting provider may automatically record basic technical information when you visit, such as your IP address, browser type, device type, pages viewed, referring website and the date and time of your visit. This information helps us keep the site secure and working properly.
3. How We Use Your Information
We use the information we collect to:
- Respond to your questions and estimate requests
- Schedule on-site inspections and leveling work
- Prepare written quotes and complete the services you request
- Send appointment reminders and project updates
- Provide customer support and follow up after a job
- Improve our website, services and customer experience
- Protect our business, prevent fraud and comply with the law
We do not use your information to make automated decisions that have legal or similarly significant effects on you.
4. Phone Calls and Text Messages
If you give us your phone number, you agree that we may call or text you about your request, appointments and the services you asked about. We do not send marketing text messages without your permission.
Message and data rates may apply. Message frequency varies based on your project. You can reply STOP to any text message to stop receiving texts, or HELP for help. You can also ask us to stop calling or texting you at any time by contacting us.
6. Cookies and Third-Party Services
Our website does not use advertising cookies. However, some pages include features provided by other companies, and those companies may collect information or set cookies under their own privacy policies:
- Google Maps is embedded on our service area and contact pages to show our location.
- Google Fonts is used to display the text on our website.
- Social media links to Facebook, Instagram, Yelp and Google take you to those websites.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how embedded maps work.
7. Your California Privacy Rights
If you are a California resident, California law may give you the following rights regarding your personal information, depending on whether those laws apply to our business:
- Right to know what personal information we have collected about you, where it came from, why we collected it and who we shared it with
- Right to delete personal information we collected from you, subject to certain exceptions
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information. We do not sell or share personal information.
- Right to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
- Right to non-discrimination for exercising any of these rights
To make a request, call us at (323) 963-7662 or email info@longbeachconcreteleveling.com. We will need to verify your identity before responding, and we will respond within the time required by law. You may also use an authorized agent to make a request on your behalf.
Under California's "Shine the Light" law, California residents may ask whether we shared personal information with third parties for their direct marketing purposes. We do not share personal information for that purpose.
8. How Long We Keep Information
We keep your information only as long as needed for the purposes described in this policy, including providing services, keeping project and warranty records, meeting tax and legal requirements and resolving disputes. When information is no longer needed, we delete it or make it anonymous.
9. How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect the information we collect. However, no website, internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please avoid sending highly sensitive information, such as payment card numbers, through our website forms or by email.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Links to Other Websites
Our website may link to other websites, such as social media pages and map services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be posted on this page before they take effect.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Long Beach Concrete Leveling
5352 Long Beach Blvd, Long Beach, CA 90805
This page is provided for general informational purposes and describes how Long Beach Concrete Leveling operates. It is not legal advice.